سياسة الخصوصية

Operators Services is committed to protecting your privacy and personal information

Last Updated: July 15, 2025

1. Introduction

Operators Services ("we," "our," or "us") operates cleaning, construction, and hospitality services in Doha, Qatar. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://operatorsservices.com or use our services.

By using our website or services, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Contact us through our website contact form
  • Request quotes for our services
  • Schedule appointments
  • Communicate with us via phone, email, or WhatsApp
  • Subscribe to our newsletter or updates

This information may include:

  • Name and contact information (phone, email, address)
  • Service requirements and preferences
  • Property details for cleaning or construction services
  • Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Website usage data and analytics
  • Cookies and similar tracking technologies
  • Device information and operating system

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide cleaning, construction, and hospitality services
  • Communication: To respond to inquiries and provide customer support
  • Scheduling: To arrange appointments and service visits
  • Billing: To process payments and maintain financial records
  • Marketing: To send promotional materials (with your consent)
  • Legal Compliance: To comply with applicable laws and regulations in Qatar
  • Business Operations: To improve our services and website functionality

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in our operations (payment processors, scheduling systems)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent for specific purposes

All third-party service providers are contractually obligated to maintain the confidentiality of your information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data transmission using SSL encryption
  • Regular security assessments and updates
  • Access controls and employee training
  • Secure storage of physical and digital records
  • Regular backup and recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve website functionality and performance
  • Provide personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

Types of Cookies We Use:

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to deliver relevant advertisements

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your data to another service provider
  • Opt-out: Unsubscribe from marketing communications at any time
  • Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary based on the type of information:

  • Contact Information: Retained while you remain a customer and for 7 years after service completion
  • Service Records: Retained for 7 years for business and legal purposes
  • Financial Records: Retained for 10 years as required by Qatar law
  • Marketing Data: Retained until you opt-out or request deletion
  • Website Analytics: Retained for 2 years for business analysis

9. International Data Transfers

Your information may be transferred to and processed in countries other than Qatar, including countries that may not have the same data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

  • Contractual protections with service providers
  • Compliance with applicable data protection regulations
  • Use of secure transfer mechanisms
  • Regular monitoring of data protection practices

By using our services, you consent to the transfer of your information as described in this policy.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our website
  • Updating the "Last Updated" date at the top of this policy

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

مشغلي خدمات

Address: الدوحة ، قطر

الهاتف: 77287187 - 41402048

ال WhatsApp: +974 77287187

البريد الإلكتروني: moh004455@yahoo.com

Website: https://operatorsservices.com

ساعات العمل: 9:00 AM - 5:00 PM (Saturday - Thursday)

Closed: Friday

Emergency Services: Available 24/7